The worst courier company in the country!, they lie about attempting to deliver parcels , you cant contact them. when you check your parcel number they say they tried to deliver it! , giving you a time they supposedly tried, clearly lying! . Terrible terrible service!!, I managed to get a number after 3 weeks to be told my parcel had been sent back to sender!! , I wouldn't reccomend this company if it was the last company on earth! And would put anyone off using this company too, So if your having the same problem i managed to get a number from someone who worked there Hermes customer service, 08445437461.