Diabolical and clearly don't care one bit. Missed two collections no contact made at all. Have to speak to some useless bot that will only let you continue if you have a tracking number, which of course you don't if they haven't collected your parcel yet. They don't even bother to reply to their customers reviews, impossible to contact as phone lines blocked and no email address or human available. Shocking and disgraceful company with shambolic customer service. The only glimmer of hope I have is that this company will collapse eventually due to it's complete negligence and inability to do the only thing people pay it for (deliver parcels)! You almost have to laugh!