Hermes have had my parcel for over two weeks! Firstly they collected my parcel from the retailer, emailed to say they had and and that it would be delivered then the following day i was still waiting for my parcel, tracked and and it said i had requested it to be returned, i emailed hermes asking why they had lied instead of just delivering it and got no reply but when tracking it changed to say my parcel was delayed, so i contacted them again after a few more days and they said they dont have my parcel and I'd need to get in touch with the retailer, i did this and they confirmed that hermes have the parcel so its now 3 weeks and i still have no parcel!! However I've ordered from other retailers and they've delivered my parcel in time so i just dont know what they're playing at.