My parcel was "delivered" by the driver throwing it on my doorstep, ringing the bell then running to his van, as I opened the door he shouted its for you, I picked up the parcel to find it open and half the contents missing, the deriver and van had sped off. Tried to contact Hermes to complain but unable to speak to a human but automated service kept telling me parcel had been delivered and signed for, no signature had ever been obtained. Very upset as the parcel contained a present for somebody and I am now left with no present and out of pocket. I have all the details of the van number, the drop number and the round number but I cannot speak to anyone and I am absolutely furious and disgusted with this company what a shambles. I will never ever use this pathetic company again .