Tracking info has shown the parcel is at my local depot for eight days. Sent an e-mail to ceo of Hermes and some numbskull has just rang me to let me know that the parcel has never been collected by Packlink from the seller. Packlink tracking shows three attempted deliveries at 01:00hrs, not true. Hermes now say I have to contact the seller. Already done that and the seller has assured me that the parcel has been collected and are unable to make contact with Packlink. Hermes have my parcel, how else would they have tracking details on their website that show it is in my local depot? Has it been lost or stolen? Told Hermes to F@#£ off and I will get a refund from the seller. DO NOT USE HERMES. CUSTOMER SERVICE DOES NOT EXIST AND THEY LIE.