So on Friday I received a message saying we will redeliver your item as you are not home... strange as I’ve been home for weeks. I immediately got online to chase my £455 package. After much fuss on line I finally got through to someone online. At 14:51 I wrote and asked where it was and they said and I quote: bingo we have found your item and was successfully delivered at 15:08pm and signed for by your neighbor... again odd as it was 14:51pm! Regardless I went to check with neighbors, I then noticed another text saying item successfully delivered. My neighbors had to parcel. That was 4 days ago, since then I have been searching for answers. Today I finally heard back and what was hermes reply? Having some to our delivery driver we can confirm that they handed someone in your household the parcel?!?!? That’s it.... £455 parcel just gone and the only explanation from Hermes is that they have it to me!!! This is a lie. I don’t have my parcel. The door wasn’t knocked and the doorbell not rung. How can they legally get away with this? I can’t stress this enough.... DO NOT USE HERMES.