What a shambles I can understand in current climate things are a bit behind but this company is really really poor I am still waiting nearly two days later for my parcel to be picked up from my home and a customer waiting for it to be delivered can’t get in touch with Hermes and after reading rest of reviews I am taking my parcel else we’re I feel sorry for the other people who’s parcels have been lost damaged or delivered to wrong address thankfully I still have mine and can now go through a proper company who will deliver my parcel prompt and safe so people be aware stay away I’ll try talking to this stupid robot now for a refund