So nearly a month ago i shipped a item as a return on ebay. 1 week later my parcel was unable to be deliverer it was later found ‘unlocatable’ with constant back and forth emails i was given emails that didn’t even answer my questions. Terrible customer service. I have now submitted my claim form to get my money back, the seller on ebay said they will wait for the item and refund me however the parcel is lost! I submitted my claim and its been over two weeks still no reply if im getting my money back or not. Ridiculous shipping company i don’t understand how their business is still running with this service. 100% would NOT recommend, just reading these reviews tells you a lot. In future i will stick to royal mail.