Hermes staff abuse key worker on the phone and then hang up. Having damaged my item and then disposing of it on the 17th of April 2020 unknown to either the seller or myself. On the 28th of April after a 3hr wait to speak with an adviser I was told the reason for non delivery was due to thd item having been damaged in transit. This is despite being bubble wrapped and clearly labelled glass, fragile. Claimed that thd assessment team still need to look at it to ascertain the extent of the damage. Hermes Company policy, you will get a response in 48hrs. Never happened. Had to chase up after the 48hrs window to reply had elapsed. Then abused by the Hermes worker 'Josh' informed that the item, a 1930s Bauhaus original had been thrown away as broken and then started telling me what the selling company should be doing before putting the phone down on me. Since Hermes can not deliver on their promise it is highly inappropriate of their staff to start discussing the supposed failures of other companies and online seller.