Over the last 6 months we have had nothing arrive from Hermes. We live at a business address it is 200+ years old and receives post and parcels from every other conceivable courier on a daily basis. Every time the Hermes tracking info is the same, it says “in transit” then Delay please wait 24 hours. Followed by “requested return to sender” The sellers obviously never make the request, but every time is the same. We then have to chase sellers for refunds unless of course they attempt with a different courier. It’s costing us vast amounts of time not getting products required to function, then more re sourcing elsewhere. Usually at Higher cost. There is no helpline, just auto response giving same info and asking to take a survey. The parcel shops can’t help, gave me their helpline number but fobbed off by operative saying only for shop terminal problems. Customer services never respond to email. Is anybody sue ring this and has anyone found a way round it other than no purchasing from merchants that use Hermes. No that all will disclose in advance.