This company is not fit for purpose, and should not be trading with its currently awful standard of customer service. As a parcel recipient, they make it nigh-on impossible to talk to a real person and discuss issues of non-delivery, forged signatures, fabricated delivery attempts etc. etc. Whilst the retailers who send out goods with them are able to contact someone within the company, usually to be fobbed off with a false claim that the parcel has been lost or something, the actual person waiting in vain for delivery is left dangling on a piece of string. I have wasted valuable hours trying to chase the past five Hermes deliveries, none of which arrived. Among other things, I wanted to discuss with them the question of why their drivers are incapable of finding our address, though all other couriers do without apparent problem. But can I speak with anyone? There may be a phone number, but in my experience any attempt to get answers puts you into the dire cycle of FAQs>call phone number shown> multi-option auto message>Hermes hangs up>back to website>FAQs again............. the worst of the modern age.