It would be a miracle if they made a genuine attempt to deliver my parcels. Just because I am on a main road doesn’t mean they can’t park round the corner and walk 2 minutes up the road instead of simply abandoning the delivery. There have been days where I have waited in specifically for my parcel at the set time, no one has come to the door and I get an update saying they tried but couldn’t deliver it. It is so frustrating that Hermes can’t just do their job properly like every other delivery service.
Most recently as usual Hermes don’t even attempt to deliver my parcel when I am in the house all day. I avoid shopping with certain retailers if I know they deliver with Hermes. And when I find out that they do when the package has already been sent I have to come to terms that I will never see the parcel that I have ordered. It either mysteriously disappears or after pretending to attempt deliver it (even when I am in the flat all day) it just gets sent back to the seller.
Absolutely appalling for actually receiving parcels and for terrible customer service. I’m unsure as to why they are so incompetent as I don’t experience this anywhere else. A complete joke of a company and waste of time. I wonder why retailers choose to deliver with Hermes as they must lose a lot of money from lost or returned items. My advice to any retailer would be to stop using Hermes and instead work with a reliable delivery service instead.
4 years ago
Myhermes has a
1.2
average rating
from
7,029
reviews
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