Sent my daughter large parcel with her new house moving gifts from family, including her gran, who has now died and I even put the order of service from the cremation in the box, as daughter could not come, and all I get is the same as everyone else, only robots, no answer where it went, lost basically after pick up, will never use or recommend this company, they really don’t care, and have no where obviously for lost property, so what happens to all this stuff, described it all sent pics of labels and still nothing , been weeks now and not even refund done. If Hermes wants to get good comments I suggest they get human beings to start looking into this and everyone else’s, and if it’s theft then they really have a problem.