Twice my parcel was sent back with the item damaged that I had to fix, absolutely NO WAY of contacting "live Chat" or chat to a human on line or on the phone. All their phone numbers DO NOT work and keep changing. Hermes UK has went way down hill and customers BE WARNED your parcel will be used like a football while in delivery its realy that bad as this is my 4th item damaged and it takes over 6 months for a refund claim. So I had to refund the customer £40 and pay for three postals totaling £32, that me £72 out of pocket and bad feedback to boot.... NEVER AGAIN will I use this useless dispicable company. Go to Royal mail at least you have a say in tha matter.