Ordered a birthday present for my husband. It was sent via Hermes. When tried to track the package get a “there’s been a problem we’ll have it on the move in 24 hours” this continues for 2 weeks! Contact the seller & they get the same story. After 3 weeks of waiting they confess they’ve ‘lost’ the parcel. The seller refunded my money. Then I put an order in with a grocery store. It didn’t specify Hermes was their delivery company as I wouldn’t have bothered. On 7 may I get the 24 hours message... Here we are on 12 may and still the same thing! Impossible to speak to a human. Their online ‘assistant’ is as much use as a chocolate teapot. Dreadful company! DO NOT USE!! AVOID AT ALL COSTS!!