I've had over 20 parcels delivered this year. But with every one (3) that Hermes was involved with there was a problem. The first one was an empty tube with no lid. Stolen in transit. The second one didn't ever arrive though they say it did. The 3rd one just 20 miles away has so far taken 3 days and two attempts to get here, it's still not here. I would dearly love to meet the owners of this shambles in person. My word, I am amazed that they still get business. I first had problems with them over 10 years ago. Nothing has changed, what an absolutely useless company.