I want my "next day" parcel that I paid extra for to be delivered to the customer. It was sent a week ago, no idea what has happened to it, robot Holly is pointless, no one answers the phones. Wish I'd used Royal Mail at least we'd have been able to speak to someone if the problem had arisen. My business will not use them again for sending parcels. It was urgent which is why i chose next day - what a joke Hermes !! Don't you realise how frustrating this situation is for senders of valuable parcels who pay in advance for your service, or perhaps you take the money and just don't care. Useless parcel carrier.