This is a warning to future customers. If you are considering using Hermes, think again. Terrible website, non-existent customer service dept. I kept my part of the contract, chose a pick-up date, ordered and paid. Error message appears every time I try to print labels telling me 'this is unexpected'. No it isn't. I happens every time. Nobody has responded to the many e-mails I have sent asking to have the link to print labels resent. My parcel can now not be picked up on the agreed date - and there is a deadline. I really thought they would have rectified this ongoing problem by now. Fix your website, Hermes! What a way to run a company! Frustrating.