I LIVE ON THE 4TH FLOOR OF A SMALL BLOCK OF FLATS. I HAVE DIMINISHED MOBILITY BUT THANKFULLY WE HAVE A LIFT. ON AT LEAST 3 RECENT OCCASIONS I'VE HAD ONLINE PURCHASES DELIVERED BY HERMES. THE ONLY WAY I KNEW THE PARCELS WERE DELIVERED WAS BY A KIND NEIGHBOR WHO SAW MY PARCEL ON THE FLOOR INSIDE THE FRONT DOOR AND KINDLY BROUGHT THEM TO MY DOOR. IT COULD'VE EASILY BEEN NICKED. (which has happened in the past)ON THIS RECENT OCCASION, I RECEIVED A NOTIFICATION TO MY MOBILE THAT THE ITEM WAS DELIVERED BUT THE COURIERS NEVER RANG MY BUZZER. THEY STATED THAT THE ITEM WAS DELIVERED BY HAND!! LIES. NOW, THE ONLY WAY AN ITEM COULD'VE BEEN DELIVERED INSIDE THE FRONT DOOR, WITHOUT BEING BUZZED IN, IS IF THE COURIER FORCIBLY OPENED THE DOOR! IF THEY'D RUNG MY BUZZER I COULD HAVE KINDLY ASKED THEM TO PLACE THE ITEM IN THE LIFT, WHICH IS WHAT OTHER DELIVERY SERVICES HAVE DONE WITHOUT ANY ISSUE. FROM NOW ON I WILL ASK ANY ONLINE-RETAILER/SELLER THAT I DEAL WITH TO CHOOSE ANY OTHER DELIVERY SERVICE BESIDES HERMES. I EVEN POSTED A COMPLAINT TO THEM RECENTLY BUT THAT WAS TO NO AVAIL. OBVIOUSLY THEY DON'T SEEM TO VALUE THEIR CUSTOMERS. (I'M POSTING THE PHOTO THAT THE COURIER POSTED TO VALIDATE THAT THE ITEM WAS DELIVERED. IT'S JUST MY FRONT STEPS!! WHAT'S THIS SUPPOSED TO INDICATE???) HERMES GET YOUR ACT TOGETHER!!!!!