Hermes is by far the worst courier service i have ever heard of. i purchased something from HIGH ST tv and when i needed to send it back i went on the web site paid for the item to be picked up but because i dont have a printer the driver told me i need it printed with a bar code i told him i dont have a printer. even though i had already paid he refused, trying to get in touch with hermes is impossible they have no phone number in which to contact them and if they do it cuts you off. when i booked for my parcel to be picked up i was supposed to of been given a Q R number but i never had one in my email so not only could i not send it back via the parcel service i couldnt take it to the shop for it to be picked up. i have managed to find an email of the chief executive to make a complaint and looking for the q r number or refund. so anyone buying something make sure the company you purchased off dont deal with hermes