Failed to deliver my parcel. They marked it as delivered, I was in all day and I'm certain it was not. They then told me that this was a mistake and the car that was delivering my parcel was stolen and I would have to get a refund from the retailer, no them. I asked for proof of this, and they ignored me for a few weeks before saying that my parcel was in fact delivered "within the vicinity of my house". So it could be with a neighbor or someone near my house now. Long story short they will take no responsibility. This company is SCUM and if a company ships with Hermes I will never buy it because of this CRIMINAL company.