Absolutely awful. I've used them about 9 times in a 2 week period and had issues with 4 deliveries. I understand that issues occur, especially with what is going on with Covid-19, and I may have been unlucky with the quantity, however it's the customer support team that have caused the 1 start review. They didn't take ownership of my issues and it felt like they were very quick to try and get rid of me with basic copy/paste answers. On multiple occasions, ignored questions I had asked. Presumably because by answering them, they would be admitting fault. A few of the people came across as condensing and at one point blamed the recipient of a parcel. I also asked on 2 separate occasions for the details to make a formal complaint - both times my question was ignored and now the 'ticket' is closed.