Rec'd an email saying parcel delivered and left in porch (don't know why - we were at home at the time) but no parcel WAS delivered. Claimed they had a photograph but when I went online it was "not available"). Tried to contact Hermes and there IS no way that you can actually either speak to them / send them an email / or even 'Chat' since they simply claim to have delivered. Which they hadn't. It HAS to be the worst delivery service anywhere with a (lack of) customer service to match. Will no longer buy from any supplier that uses Hermes as a delivery service.