It's a pity that it is impossible to award no stars. We ordered a carpet from la Redoute. Hermes claimed to have delivered it. They didn't. La Redoute had to refund and we cancelled the order. We then ordered a carpet from Habitat. Today we have been at home and received a notice from Hermes that they had delivered the carpet today and that we had signed for it. No-one had come to the door. No-one had signed it. A search of the garden failed to reveal it. It was only when I looked over the fence that I saw that it had been left, insecure, in a place where it wasn't visible from the house and was hopelessly insecure. Our experience has therefore been 100% unsatisfactory. I am amazed that any supplier who wishes to maintain its customers' confidence would touch Hermes with a bargepole.