Ordered from Ebay and gave my normal delivery address to the supplier but this was a mistake as this was a business address and was closed due to coronavirus. I contacted the supplier and they said they would wait for the goods to be returned to them and they would re-post to correct address. This never happened because after several emails backwards and forwards to Hermes they then stated they had lost the parcel! The supplier kindly offered to send a replacement to the correct address which Hermes have lost yet again! If you ring the customer service number it doesn't allow you to actually speak to someone. It tells you the status of the parcel which is shown on the app anyway and then cuts you off - what a total waste of time!!