The worst courier firm, hands down. I always warn customers not to use Hermes, but sometimes they have already done it, thinking they have saved some money. There are cheaper better couriers anyway, but it's a false economy as the items don't usually get delivered. I think they have lots of cheap, part-time deliverers, doing it at odd times outside their normal job, as the deliveries are always odd times like 7am or 9pm. Useless when trying to deliver to business addresses. And they always try to deliver three times at exactly the same time, even when the building has opening hours outside. How thick is that? Then the package disappears back at the depot for weeks before getting lost or returning to client, to use another courier firm. And you can't contact them - everything is automated messages. I cannot express how much I despise this scam business.