**DO NOT USE** I will start by saying I’m not someone who usually leaves a review unless it’s really bad. I’ve used Hermes in the past and never had a problem but the last 2 months have been extremely bad ! First problem was when I sent an Amazon return parcel back and still to this date it says “ your parcel is with us and we’re processing it “ this was posted out about 2 months ago. Second problem I sent out a parcel to be delivered on the 21st of May with a two day delivery (expected longer coming up to bank holiday) Anyway by the 27th it still hasn’t been delivered and it still said “ we have collected your parcel from the parcel shop” . So no live chat available I had to call and eventually got through to someone who said someone will email me and give them 24hours to chase up where my parcel is. Fair enough I had an email the next day saying they was sorry about the poor service and they have updated the tracking and YOU WILL RECEIVE COMPENSATION FOR YOUR TROUBLE. So after another 3-4 days and 2 delivery attempts my parcel finally got delivered to the buyers address. So just shy of 2 weeks it took them to deliver. Best part of it all is how it’s delivered and I was told to contact them to receive my compensation my emails are now being ignored and nobody is responding to me lol. To top it off I was expecting a parcel from them two days ago from a seller on eBay which is still stuck on “ we have your parcel and we’re processing it” so that looks like that won’t be coming anytime soon either. AVOID AVOID AVOID AVOID AVOID AVOID