If I could give them a minus I would. I currently have SIX I repeat SIX parcels lost in their network. 3 were sent from my local Hermes Shop on 26th May, 2 were sent from my local Hermes Shop on 1st June, and one was sent by a seller on eBay to me on 19th May. Like many other reviewers, I am now avoiding purchasing from anyone who uses Hermes to ship as I know it's unlikely to arrive unscathed, if at all. Just not worth the risk. And I personally will now never ever ever use them again because for the 5 parcels of mine that they have lost, I doubt that I will be adequatedly refunded as they are more than likely to argue the toss. I have even copied in my emails to their CEO Martijn de Lange which seemed to cause an initial flurry of action because Customer Services actually bothered to respond but alas any further response to my request that they do a "sweep" of the local depot or investigate the driver who collected my parcels and then never booked them into the local depot, has met with total silence. I would rather stick pins in my eyes than ever deal with this company again. And after 10 years of using them that tells you all you need to know... AVOID! AVOID! AVOID!