I booked a delivery of some expensive electronic equipment to a UK address It was well packaged in a small box And insured for £200 It was collected by the local driver someone I have dealt with for years But my parcel never got delivered I checked the tracking and it showed only that the parcel had been collected and was stuck in this status for over a week I tried to contact Hermes on their customer support number I spent a total of 3 hours on the phone and 4 calls without anyone answering my call. I sent 3 emails to customer service and not one was answered I spoke to a Hermes driver about my issue and he informed me that in the Sheffield Depot it is well known workers steal small parcels which are insured believing that they contain mobile phones which they sell on through a well developed network and he believes I wont see my parcel again I'm now asking to bring the police to investigate my loss also iam complaining to my MP and trading standards If they don't sort my complaint and pay compensation I will take them to the small claims court