Service is running like a complete shambles. Parcel posted 1st June still not arrived 9th random tracking updates which don’t actually mean anything. I know Hermes is having a complete melt down with parcels being labelled wrongly & being lost or delivered to completely the wrong address but they need to be honest with their customers. If a company is happy to take our money it needs to take responsibility when things go wrong and not just switch the phones off & hide. Hermes you are a disgrace this is people’s emotions, lives, businesses, finances & so much more you you are responsible for and at such a difficult time for everybody including your staff who I’m sure will be having to work under extra stress to try and resolve this , so Hermes get your finger out and get this resolved