Got sent a birthday present from my fiancé next day delivery (to be delivered on saturday). Was marked as delivered on the Saturday but didn’t turn up till the Monday after speaking to the courier. Whilst in the delivery system the box has been chewed open by vermin, packaging completely gone and 3/4 of the contents of the parcel missing (was sent chocolate bars.. know full well I can’t claim for them) the rest of the parcel was soggy and smelt of vermin urine so had to be binned. Tried to complain to myhermes but nobody seems to read the chat before replying so gone round in circles for 3 weeks and still no closer to actually getting an answer.