Save yourself huge amounts of time and effort by avoiding these useless wastrels. Claimed delivery had happened on three separate occasions when it hadn't. Customer service operatives full of platitudes but unable to actually help. Was promised problem would be escalated to Field Manager but had no response from that manager. Field Manager's superior "does not deal with customers" so no way to make complaint about the lack of response. Will not take responsibility for their mistakes, even asking you to chase up your own refund. After three weeks of calls and emails I'm finally giving up hope of having any kind of reasonable answer from them. Shockingly bad company.