Terrible company, beware! My parcel was due to be delivered. Throughout the day the time of this kept changing until eventually the delivery driver ran out of time. The tracking was updated saying the parcel would be delivered next day. This was not the case. Nor was it delivered the day after. Nor the day after. In fact there has been not even ONE attempted delivery of my package. Every time you want to contact them you have to go through their ridiculous Holly online assistant who just parrots back information that you already know. I had to contact Hermes five times in order to get any response. First they said they would look into it and get back to me. Then, finally, a week later, and only after me emailing again and again, they said the package was lost and I would just have to go back to the sender. Tough, there's nothing they can do. With the recent expose of Hermes selling packages at auction I find it interesting that a package can go from sitting in a van to be delivered to "lost". While, I accept that the pandemic has meant that response etc are slower it should not take multiple emails (many of which were ignored as it shows on the email chain they respond on) to get an answer. Nor should the pandemic magically cause packages to disappear from vans. Hermes are shoddy and if you have any choice (you often don't if you are the receiver) go for someone more reliable.