Two recent experiences: Ordered a collection for last Tuesday for something I sold on eBay. Tuesday came and went with no contact, then Wednesday... Finally gave up and took it to a drop-off point on the Thursday afternoon, which then took another 4 days to arrive at the buyer. Not bad for a 24 hour delivery service. Then bought something from Amazon with Prime next-day delivery. Just had a notification it had been received at the wrong distribution depot, so there are likely to be delays. If I never have to use this shambles of a company again it will be too soon. Don't be fooled by the lower parcel prices, pay a couple of quid more for someone else, that is a small price to pay for peace of mind and better service.