Most disgraceful. 3 parcels collected and 3 parcels not even processed yet and customers complaining that they are already 1 day late. You have lost a loyal business customer, i will be moving to Royal Mail. Dont even think of sending anything, because if your parcel goes missing they have no one to chat to or phone. You can only talk to a live chat bot that will never connect you to a live agent. Below standard in this day and age. At least Royal Mail will be reliable! ***UPDATE*** Waited over 35 minutes 4 times and cut off from the call without being spoken to. I have sent 3 emails and not one has been answered either! A complete shambles of a company! They simply do not care about anything. I send around 200+ parcels a week and only the last week tried them with 5 parcels and all of them are late or lost. SO TRUST ME - They will lose your parcel or it will be delivered VERY late! It was the same last year when i tried them and i had to claim which was not made easy to get my money back. Pay the extra 5 or 10p for Royal Mail, they are reliable or Collect Plus.