Don’t bother claiming..... Early June 2020... Sent a package.... a shirt sold on eBay.... damaged in transit by a (deliberate?) cigarette burn. Through the plastic bag and through two layers of the lovely Ralph Lauren shirt. Put a claim in for £19.00 as you are covered free up to £20.00 with each parcel. So it says... I submitted several photographs sent to me by my customer, put a claim in... 2 weeks+ later no reply. Then, on chasing up, an email from Nadia. Stated that my claim was rejected as it was “not covered”. So, I’m out of pocket and I have wasted at least an hour of my time contacting them, compiling the claim form and submitting 5 photos showing clear proof of wanton deliberate damage. This company is probably the most corrupt company in the UK and, judging by the amount of people complaining on here and other review websites, it rightly sums them up. Use at your peril. I am an ex customer from today