Return sent via Hermes to Amazon (£123 package). Never arrived. Mailed Hermes customer support who advised wrong dept, called Amazon who immediately refunded to my account. Item still not arrived (22/5- 18/6). Next door neighbour has had multiple items 'signed for by customer' & allegedly left at property!. (Signature from driver used instead). Call me a cynic but I suspect foul play afoot with Hermes!!!. Seriously, 1 star is 1 star too much. Never had a good experience with Hermes & by the other reviews sounds like a common thread here. Get the impression that the '1.43' score is bumped up by false or fake reviews. Abysmal service & slow to return/update. Wish the retailers would just use DPD, UPS , Yodel or good old Royal Mail...unable to soeak to anyone people...you should definitely not use Hermes!!!.