I ordered some items on-line. According to the Hermes tracking the parcel was out for delivery by their courier - for several days - but it never arrived. I contacted the company who I had ordered the items from. They contacted Hermes to be told my parcel was damaged. The company sent a second package. According to a Hermes e-mail to me the package was delivered this evening; according to the Hermes tracking it was delivered yesterday evening - needless to say neither is the truth! No sign of my package anywhere and no knock on the door either evening at times when I have never seen our regular Hermes courier in the area.