If I could give it a zero I would Parcels saying they are being delivered but aren't. Which in the current climate is a perfect excuse to steal parcels and not deliver them as they are saying they aren't accepting signatures I have now initiated a theft from property with the Police and pointed the figure directly to Hermes. It makes my blood boil that these companies have no recourse in their poor service. No customer service just some jumped up computer generated "Holly" why sellers still use this service I have no idea. In future I will ensure any purchase I make if they use Hermes I will take my custom elsewhere