Factually incorrect statement sent by myHermes when trying to resolve an issue regarding parcels not collected by courier. MyHermes customer service might as well be non existent. When contacting them about parcels still awaiting collection from their courier service, I recieved 3 different responses. 1. Items had been collected - false I still had them. 2. Items were over sized and over weight - false one was the size of a shoe box and less than 2kg 3. No one was in - false we are in due to COVID-19 lockdown and furthermore parcels were left on the door step, in clear visable view. In attempt to respond to these replys, you get a response that it is an automated. The only option you are left with is to reinitate the case and wait. Shockingly, this is the case even if you go through 'resolver'. If you want to speak to a myhermes representative, you can pay £6 per minute for the privilege. This is the worst service I have ever experienced. Not because mistakes happen, they do, but when raising them yu accept an element of urgency or responsibility for the company to resolve in the most expedient and practical manner. My issue remains unresolved. My strongest recommendation to anyone reading this is to avoid at all costs. Yes they are competitive in their pricing, yes you might get lucky but you are rolling the dice with this company - avoid and take your custom elsewhere.