Wish I had read the reviews before booking a courier through Hermes. Booked a courier collection. Courier never arrived but the track and trace system informed me that apparently my parcel was collected at 3.01pm and was with the courier out for delivery - no it wasn't, it was still sitting on my dining room table! Trying to get through to customer services the next day (as the digital online assistant also insisted that my parcel had been collected) was a joke. On hold for what seems like an eternity before anyone answers, eventually they did and they put me on hold whilst they tried to contact the driver. After 10 minutes on hold I got cut off so back to calling customer services again and waiting on hold again. In total, more than hour of my time wasted trying to talk to customer services with no answer as to why my parcel has not been collected but it marked as being out for delivery. Eventually got so frustrated with getting nowhere that I told them to cancel the item and refund my postage cost - will use Royal Mail instead and would advise anyone else not to bother with this inadequate company. Only problem with this is that if my refund doesn't appear in my account I have to phone customer services again!