It's getting to the point where I may decide to avoid business with any company that uses Hermes, as they're disgusting. The last 3 times a delivery has been with Hermes there have been issues. On one occasion they indicated I had given instructions for the parcel to be returned to sender and they didn't even attempt to deliver it. In another case I had to request a credit card company to delivery my card via another delivery service which they thankfully did. Of course with service this bad, there's no proper options to contact Hermes. A service rep from one retailer said many Hermes drivers may not even have mobile phones. It's appalling Hermes is used to the extent that it is.