I have read reviews from customers who are trying to send parcels and having problems. It's no better the other side when waiting for parcels. I have had several notifications from Hermes saying that parcels had been delivered. 1 parcel delivered two weeks later. 1 arrived 2 hours later after delivery notification received. I have again had notification that another parcel had been delivered today. I'm still waiting. For the third time, I have had to contact the relevant company (from where the order originated) to advise that another is missing. An article in the Sun newspapers stated that Hermes had a problem with scanners and wrong postcodes were issued. They had 30,000 missing parcels in early June. I sympathise with sellers too as they have to refund people. It's of no use trying to contact Hermes as they are uncontactable and it's very upsetting for both buyers and sellers who are both losing out. When couriers deliver, they don't always ring the doorbell or even knock at the door to confirm name and address. They can still distance themselves. Sometimes parcels are left where they can be viewed by passers by. If part of the problem is of huge caseloads for couriers, Hermes should review this with staff because a lot will be conscientious and upset by the problems. I don't understand where these parcels are going and it does make you think that there is some dishonesty here. Out of choice I would never choose to do business with Hermes and am surprised that so many companies and individuals still choose to do so. One star is too good for this company - where's the star for zero service.