Hermes is AWFUL. There are numerous reasons why Hermes should be AVOIDED. 9 out of 10 times the parcel will arrive late (5-9 days later than shown), I have had numerous parcels that have been torn/battered about with no reason or explanation, The parcel will be stored in your 'Safe Place' like over the wall/in a hedge next to the house or even on the front doorstep! (Very safe!), The parcel will not show at all due to 'the courier couldn't find your address' even though there's a big number 1 on the front door! The courier's sometimes don't even ring the doorbell or knock so as to save time, and you will get a 'sorry you weren't in' message The help team don't seem to have any contact with the drivers if anything goes wrong (which it does frequently), so you basically have no choice but to wait for something that may or may not arrive, and see what condition it will be in when it does. In summary, absolutely terrible company that should be avoided at all costs