Absolutely shocking service. In the past 2 months they have failed to deliver 2 Wilko orders, 2 eBay orders and 1 GardeningDirect order on time. The 1st Wilko order was eventually sent back and I was refunded despite the fact that I was present at the delivery address on 2 of the 3 occasions. The 2nd Wilko order finally arrived 3 weeks late with a nice glass vase in lots of pieces. I had again been present at the delivery address on 2 of the 3 occasions they "tried" to deliver. Same with the eBay orders, finally arrived 2 weeks late, delivered by a rather sheepish driver. Along with a load of dead lavenders that had clearly been sitting in their depot for some time. I'm still awaiting refunds from Wilko and GardeningDirect and have made it clear to Wilko that I will no longer buy from them as long as they continue to use such an inept delivery service as Hermes. Shame because I love Wilko stuff but there you go. To be fair the eBay stuff did arrive finally after 3 weeks and was not damaged but I still had to contact the sellers. The live chat is a joke. Doesn't tell you anything you don't already know. The average email response time is also a joke as it is an automated reply. What an absolute joke of a "delivery" company. I will never buy from anyone again who uses these clowns. I also have it on good authority that they have to throw parcels in the van as the conveyor belt at the local depot (Newmarket) is too fast. Please don't touch Hermes with a bargepole. If you need a bargepole please don't buy one from someone you uses Hermes to deliver.