Seriously appalling service. After a seven day delay and various promises that messages would be sent to explain issue (nothing received) Hermes tracking finally showed a fraudulent claim from Hermes that parcel was delivered, albeit showing blank photo. Next day, after explaining the issue to the seller, and the fact that this amounted to fraudulent misrepresentation by Hermes, this image and record of delivery was gone, and again tracking was updated to say the message that delivery was due on the day. Nevertheless, nothing was delivered - another apparent issue with delivery, but no opportunity to discuss or resolve with Hermes. No opportunity to actually speak to customer service, only a bizarre automated customer service system which sends you in loops. Will certainly not purchase items from any sellers that use Hermes from now on.