Be afraid, be very afraid! This is the worst company I have used for deliveries. I had a parcel uncollected by them and was unable to get anything intelligent from their 'tracking' system. It was a few days later when I kept asking about my parcels that they said they had not been collected. They advised I would have to cancel the order and then re-book their service for a collection to be made. I had endless frustrations with their chat bot and not getting proper answers. In the end I lost the items because the seller sold the items to other customers. The only compensation was my postage refunded. It'd say it was a joke company if only it was funny, but it's not and they don't seem to care or be accountable in any way.