Having ordered an alternator for my car, and booking my car into the garage expecting it to be delivered on time, you can imagine my horror, upon contacting the seller today to find out why it hasn't arrived, the couriers are Hermes! The seller provided me with a tracking number and upon checking, my parcel has been collected by Hermes but 4 days later it still hasn't even arrived at their depot. I have had so many bad experiences with them already, children's birthday & Xmas presents that haven't arrived on time. Now I have no working car, had to cancel the garage & lose my booking. I'm having to borrow a car to pick my daughter up tomorrow as she is 15 miles away - Tell you what Hermes don't worry about the people that are wasting their money and lives waiting on a joke of a company that have NO customers service and i mean F all!! You cannot talk to anybody, you cannot complain, you cannot find out anything. All you can do is hope that your parcel eventually turns up! How is a company allowed to run in this day and age when they are so bad? Why do companies use Hermes to send our bloody goods? Because they are cheap, well they definitely aren't cheerful! I bet the people that work for Hermes don't even use them because they know what a shower of s**** service they provide. Parcel2go was used & they give options for couriers, the tracking is then done through them but they do nothing to contact Hermes and have advised that if nothing has changed on the tracking tomorrow then I need to get the seller to make a claim. In the meantime we will all pop our lives on hold for those scum bags! When i tried calling Hermes (yeah I know, even though I'd done this previously and know it doesn't exist I still tried) there was an automated message that said there 'was some issues with labelling on some parcels and please allow an extra couple of days for delivery.' doesn't sound promising if they've managed to screw it up at that stage, I dread to think where my parcel will end up!