The service was easy to use from my local newsagent, very much appreciated in these days of virus difficulties. I tracked the parcel and saw it was delivered, but had been left without being signed for and without any customer contact 'in the porch'. However, when the customer checked the parcel was not there. After making enquiries of the neighbours etc, as a last resort they checked the waste bins and found the parcel in the bottom of the bin. As it was due to be emptied the next day, it was extremely fortunate that the parcel was discovered in time. I appreciate that the delivery drivers wish to have as little contact as possible and to be as quick on their rounds as they can, but to leave an erroneous message was extremely unhelpful. As the parcel had been left in the bin, a card to say this posted through the door would have alleviated ensuing problems.