We believe one parcel of two was going to be 'lifted' Beware of this company. We were waiting for two separate parcels to be delivered on the same day. One for me and one for my partner. The same week that Hermes featured on Radio 4's 'You and Yours' consumer programme. It featured a business woman who had lost 14 (!) packages in one month! Hermes allegedly produced proof of delivery but this was refuted by any of the 14. She had had to fork out thousands because she could not allow her business to risk 14 poor reviews. On our delivery the driver placed one of the two packages on the doorstep - and proceeded to photograph it. He then proceeded to photograph a 'sorry you weren't in' card - as 'proof' - and THEN PLACED IT BACK INTO HIS POCKET WITHOUT PUTTING IT THROUGH THE LETTER BOX! All the while the other 'boxed' parcel was clearly in his delivery bag. He only rang the bell on departing swiftly. We have no doubt that the 'Sorry you weren't in' card and the two photos would be used as 'proof' of delivery of the second parcel. The driver had prepared all the necessary elements then pressed the bell as the very last action before departing swiftly without waiting. All the while the other package which was clearly visible in his bag stayed in his bag. My partner opened the door to find one of the parcels on the doorstep so she ran barefooted to chase him - only intercepting him because a stranger interceded 6 or 7 doors away. On returning to speak to her she advised him that the second package hadn't been delivered whereupon the deliverer proceeded to rummage around in his bag (just two small packages besides the large box) avoiding the large thin box. She placed her hand on the box and tapped it saying that was the one - and he sheepishly pulled it out and read the barcode with his reader. It was such an obvious ploy - and we believe he was going to claim it had been delivered using the other package photo as 'proof'. We knew the valuable clothing item (a leather jacket) was delivered in a box that size because it was a repeat order. This is what is known as the two parcel disappearing trick. The packages were clearly visible as being from a well known men's (and women's) clothing company - with their logo plastered all over the sealed packaging. How do we claim that this was what we believe as downright fraud? Because we have a 4k resolution recording cctv camera in the lobby and his actions were clearly recorded as he prepared everything on the wheelie bin alongside the lobby. Most deliverers ring first to absorb waiting time - as he did in the later delivery. The photo of the completed 'sorry you weren't in' card - photographing it - then putting it in his pocket is compelling for believing this was fraud. (He had carefully moved the other package away from his camera angle when he photographed the first parcel.) He prepared everything only ringing the bell and departing swiftly as a last action - which was different from how he delivered a package - an ironing board - a few doors up. Don't buy stuff which allows a delivery company to deliver two packages on the same day. We have learnt our lesson. And beware Hermes.